Payment, agreement & delivery
Before payment, we confirm your chosen offering, scope, deliverables, format, fee, expected delivery timeframe, and any included follow-up in writing. You will be asked to confirm that you accept these details and the service terms before paying.
Work begins after the agreed payment and any required information have been received, unless we agree otherwise in writing. Additional work or changes to the scope are discussed and agreed separately.
Rescheduling live consultations
Please give at least 24 hours' notice when you need to reschedule a live consultation. If something unexpected arises, contact me as soon as possible. Any fee or consequence for a missed or late-cancelled paid appointment will be agreed before booking.
Personalized remote work & refunds
Each offering is created specifically for you and may involve preparation, research, recording, or energy work across several days. Once I have accepted your booking and payment, work may begin before any scheduled session or delivery date.
Confirmed bookings for personalized remote work cannot be cancelled or refunded for a change of mind, except where required by law. Please make sure you feel ready to proceed before booking.
If I am unable to complete the agreed service, I will offer a revised arrangement or refund for the undelivered portion.
Completed services & refunds
Once a personalized reading has been delivered or an energy service completed as agreed, payments are non-refundable for a change of mind. If something promised is missing or a report, recording, or file cannot be accessed, please email me so I can address it.
This policy does not limit your rights under applicable law. Personalized remote work is covered by the policy above.
Follow-up & additional questions
Any included follow-up, its format, and the timeframe for using it are confirmed before payment. Clarification of material already delivered is different from a new reading, additional questions, or further energy work.
Requests beyond the agreed scope may require a separate fee, which will be confirmed with you before additional work begins.
Confidentiality & personal materials
I treat your personal information and reading materials confidentially and will not publish your story, recordings, or feedback without your permission. Email, WhatsApp, and any agreed delivery service have their own privacy policies.
Personalized reports and recordings are intended for your personal use. Please ask before publishing or distributing them.
The nature of this work
This work offers spiritual guidance, reflection, and energetic support. It does not replace medical or mental health care, or legal or financial advice. You remain responsible for your choices, and specific outcomes are not guaranteed.
These terms do not limit any rights you may have under applicable law.
If you have questions, email hhawakening333@gmail.com.